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New guide to care and support in Norfolk

New guide to care and support in Norfolk – a crucial time for information

A new, updated Your guide to care and support for adults has been published in association with Norfolk County Council. It gives readers crucial information on how to access, and pay for, care and support services throughout Norfolk. In an increasingly digital world, this printed publication is a useful resource to keep handy if you find it difficult to get online.

If you’re growing concerned about your care options, or just want some more information on what your choices may be, this guide can help. With information to help you understand your options, where to go for advice and how the paying for care system works, the guide can support you to make informed decisions.

The new edition of your guide to care and support for adults and accompanying website gives information on all aspects of arranging care and support in Norfolk. It includes information about how to stay independent for as long as possible, the different care and support options available and what to look for when choosing a care provider if you need one.

It also offers guidance on important issues such as paying for care and what financial assistance may be available from the local authority. There are comprehensive listings of all registered care services throughout Norfolk, plus checklists to help you ask the right questions when thinking about your choices.

For a free copy of the Norfolk – your guide to care and support for adults, contact or call 0344 800 8020. The Guide will be available throughout Norfolk from outlets including hospitals, GP surgeries, libraries, Healthwatch and Alzheimer’s Society. It can be downloaded from and is also available in spoken word.

Jo Dovey, Director of Policy and Communications at the Guide’s publisher, Care Choices, commented: “This is an invaluable source of information for anyone considering short- or long-term care in Norfolk, and contains vital information to help people decide what type of care and support is best for them and what support there is to help them stay independent for longer.

This new Norfolk – your guide to care and support for adults has been compiled to help people understand the process and offer them reassurance at every step of their journey.”

Care Choices is the UK’s largest independent publisher for social care and adults with additional needs. It is also the largest publisher of care directories for local authorities in England.


For more information, please contact Gemma Seaber-Shinn, Care Choices. Tel: 01223 207770. Email:

Notes to editors:

Care Choices works alongside industry governing bodies, local authorities and providers to publish impartial guidance for individuals and their families. Care Choices provides unbiased, comprehensive information on choosing care and support.

Care Choices also publishes its directories online at which contains a searchable database of all care providers in England.

Care Choices publishes leading social care magazine, Care Management Matters, plus a selection of regional Dementia Guides containing information specific to those living with or caring for someone with dementia.

Care Choices also manages the practical online resource My Family Our Needs,, which contains advice and information for parents of disabled children.

Care Choices also arranges care sector events.

3rd Sector Care Awards

CMM Insight

The Transition Event

BAPs Blogging Awards

The listings of care providers contained in Care Choices’ publications are supplied by the regulatory body, the Care Quality Commission.

Cartoon image of a bus

Bus Timetable Changes – 3rd September 2023

ServiceArea coveredChanges
Our Bus 85Rockland circular-NorwichOperator changed to Konect, no timetable changes.
Our Bus 86Beccles-Wheatacre-Thurlton-Alpington-NorwichAM peak journey re-timed and re-routed via Poringland and Arminghall and will arrive in Norwich at 0815, better suited for Framingham Earl and College students and traditional work times. Additional 1500 departure from Norwich for Bergh Apton and Alpington. Additional 1520 journey to Norwich for Bergh Apton and Alpington. Additional 1403 journey from Thurlton to Norwich operating all year round (previously just in school holidays). Seething to Loddon shopping journey (0900-1008) added. Connected Bergh Apton and Alpington to Poringland. Improved service for Arminghall. Saturday journey for Bergh Apton and Alpington into Norwich added. Revised route in/out Beccles to better serve supermarkets.
Konect 84Hempnall-Shotesham-NorwichShopping journeys to Long Stratton added. Link to Poringland retained following passenger feedback. Minor time and route changes
Konect and Simonds 1Diss-Gissing-Forncett-Long Stratton-NorwichOperator changed to Konect to Saturdays. 1745 departure from Norwich (1818 connection at Hempnall) withdrawn as averages 0.2 passengers per journey. Wacton added to service. Some journeys extended to Castle Meadow.
Semmence 584 and 17Pulhams-Diss (584) Bressingham circular (17)Operator changed to Simonds. Minor re-time to enable passengers to visit Pulham surgery.
Nortax taxibusVarious journeys to Longwater retail park and DerehamFoulsham and Lyng have replacement journeys to Norwich provided by Sanders already in place from April 3rd. Friday route from Billingford and Lyng area to Dereham will be replaced by a Tuesday and Friday service by Konect. Operator of journeys to Longwater is now Our Bus. Service expanded to now include a link from Wymondham and Hethersett to Longwater on Monday, Wednesday and Friday, and from Costessey, west end and Ringland area on Tuesdays and Thursdays. Connections to Norwich still available on Tuesdays and Thursdays for passengers from the Colton and Marlingford area. Little Melton added to service Monday to Friday.
South Norfolk FlexibusesPre book transport to Diss, Thetford, Watton, Attleborough and WymondhamMany villages currently served by the flexibus will now have timetabled journeys to nearby towns. A pre book service will only remain in villages where usage has been low and it is not practical to timetable journeys. See passenger notices for details of travel options. Operator changed to Our Bus
Coach Services and Simonds 37AEast Harling-Buckenhams-Ashwellthorpe-NorwichService will remain direct to Norwich. Route in Norwich will serve Hall Road – Ring Road – Ipswich Road on all journeys. Minor time changes to timetable and additional journeys added for some villages. Operator remains Coach Services Monday to Friday and Simonds on Saturdays.
Simonds 581Diss-Harleston-Bungay-BecclesRe-timing of some journeys to better suit typical work hours in Diss, changes to afternoon timetable to reflect change in finish times at Bungay High School.
Semmence 805 & 806Wymondham market day circularsServices withdrawn and replaced by more frequent services to Wymondham. 805 service has been expanded to serve more villages, new 805A service for Deopham and Morley added. A new Monday, Wednesday and Friday service to Wymondham for villages on the 806 route and previously served by the flexibus.
Semmence 1East Harling-Diss. Saturday only serviceService withdrawn as there will be new journeys on Mon, Wed and Fri providing the same journey to Diss. There will also be additional, other journeys to Attleborough and Thetford. 37A will continue to operate in similar villages on Saturdays to Norwich.
Konect X3, 82Attleborough-Great Ellingham-WattonImproved frequency funded by Bus Service Improvement partnership (BSIP) Service provides journeys into either town and onward connections to Norwich.
Our Bus Marlingford flexibusMarlingford, Lt Melton, Colton and BawburghA new pre book service introduced aimed at commuters. Will provide a link to the N&NUH at 0750 and 1745

Better Housing, Better Health logo

Fuel Poverty – Free Advice and Support

We are Better Housing Better Health – BHBH – a free service run by the National Energy Foundation which is a charity working to help residents living in or at risk of living in fuel poverty to access free advice and support. 

We have been delivering this service for over ten years now and have recently secured funding from the Redress Scheme which enables us to support even more residents across the whole of Norfolk and the East of England.

We’re a service that’s free of charge and open to all residents experiencing issues with their home energy. As part of our service, we have a helpline that’s free to call where our team can give valuable tips on how to stay warm at home, provide free home energy visits, sign up those in need of additional support to the Priority Services Register and access grants for energy efficiency measures.  

If you think this service would be of help to any of your clients you may refer them to BHBH online at call our free helpline number 0800 107 0044.

If you would like to discuss our service further and how it may help your residents, then please give us a call on our helpline or simply reply to this email.

We look forward to hearing from you

The BHBH Team

Voluntary Norfolk Poster

“The Big Help Out” with Voluntary Norfolk

Voluntary Norfolk would like to work closely with the local Town and Parish Councils to inspire residents to get involved with some new volunteering opportunities.

Last year they launched an exciting new volunteer platform Get Involved Norfolk. This has become the go-to place for Norfolk charities and organisations to advertise a huge variety of opportunities, from Craft Workshop Volunteers, Hedgehog Carers, Trustees, Events Volunteers, Digital Champions, Board Game Club Leaders and a huge amount more – there are currently over 400 roles and something to peek everyone’s interest!

It has also become the go-to place to search for a volunteering role. One of the charities advertising here has reported doubling their volunteers since advertising on this free platform.

So this may not be ‘New News’ …but what is new is the Corporate Volunteering page – LIVE THIS WEEK!

Voluntary Norfolk are hoping there may be opportunities within our local area suitable for teams. Maybe a community garden that needs clearing? This is the ideal place to advertise a ‘project’ that could take a team maybe a day or 2 to complete or at least make a significant impact. Many organisations now offer their staff Employer-supported volunteering (ESV) – paid time during their working hours to volunteer. To meet the need for enquiries, they’ve created this addition to the Get Involved Norfolk site. Maybe have a chat with your teams or local community groups to identify an area that could benefit from ESV support.

The other new page is The Big Help Out. We want to take this opportunity to encourage residents to think about coming together as a community, meet like-minded people and make meaningful connections.

If you have events arranged for The Big Help out, they would like to support you in advertising these via our social channels. You can either tag them in or send the details to

Hopefully together we can promote the many opportunities and benefits volunteering can have within our communities.